Regulations

SERVICE AND STORE PPBHC.COM

  • 1 - General Provisions.
  1. These Regulations set out the rules for the use and operation of the Website called "Piotr Kaczka - Professional Pharma, Body and Health Consulting" located at the following web address ppbhc.com.
  2. The Regulations also define the rights and obligations of Service Users.
  3. The provisions of the Rules of Procedure and the provisions of the law generally applicable in the Republic of Poland, are an exhaustive and exclusive source of rights and obligations of the Users of the site and other persons using its services.
  • 2 - Definitions.

Terms used in these Regulations have the following meanings:

  1. Administrator/Service Provider/Vendor - the company "Piotr Kaczka - Professional Pharma, Body and Health Consulting" with its registered seat in: 35-205 Rzeszów, ul. Warszawska 39, NIP: 538-161-47-17, REGON 389676871, being the owner, managing entity and responsible for the operation of the service ppbhc.com.
  2. Consumer - a natural person making a legal transaction with an entrepreneur that is not directly related to his economic or professional activity.
  3. Account - resulting from the Customer/User's Registration, available after logging in (by providing login and password) functionality on the Website, allowing to make purchases, register an appointment, schedule and obtain consultations, use educational materials, access webinars and register for conferences organized by the company "Piotr Kaczka- Professional Pharma, Body and Health Consulting", in the broad field of Life Science (pharmacy, dietetics, healthy nutrition, body modeling, personal training, multidimensional business consulting), as well as to establish cooperation in business-to-business and business-to-customer areas, thus facilitating contact with the customer. The Account also enables the Customer to make purchases, manage personal data, receive information and track the stages and status of placed Orders and purchase history. The Account contains address, contact, and other data entered by the Customer for directional information and promotion of professional activities offered by the company "Piotr Kaczka- Professional Pharma, Body and Health Consulting".
  4. Comment - written opinion on the quality of services of the company "Piotr Kaczka- Professional Pharma, Body and Health Consulting", expressed by the user.
  5. Regulations - these Terms of Service ppbhc.com
  6. Registration - procedure for setting up an Account on the Website.
  7. Service - Internet service "Piotr Kaczka - Professional Pharma, Body and Health Consulting", whose owner is the company "Piotr Kaczka- Professional Pharma, Body and Health Consulting", operating at the address: ppbhc.com, offering opportunities to make purchases, register appointments, consult with the customer as well as use educational materials and access to webinars and registration for conferences organized by the company "Piotr Kaczka- Professional Pharma, Body and Health Consulting", in the field of widely understood Life Science (pharmacy, dietetics, sports, healthy nutrition, body modeling, personal training, etc., as well as multidimensional business consulting), and establish cooperation in business-to-business and business-to-client areas.
  8. Store - Online Store functioning within the Service through which the Customer can place an Order (make purchases) of the offered products.
  9. Merchandise - a movable item presented in the Store, which can be or has been purchased by the Customer.
  10. User/Customer - a natural person, including a Consumer, as well as a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity, and who has made, is making or intends to make an Order or use other services of the Site. For the validity of legal actions performed by a natural person who has reached the age of 13 and is not of legal age, the consent of his/her legal representative is required. Actions may be taken on behalf of a User other than a natural person by a person authorized to represent him.
  • 3 - General information about the Service, Store and Services.
    1. Conclusion of distance sales agreements by the Seller and the provision of electronic services by the Seller, as well as the use by Customers of the Website and the services offered through it, shall be conducted on the terms and conditions set forth in these Regulations.
    2. These Regulations are the regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services.
    3. As a condition for placing an Order in the Store as well as for using other services of the Site, the Customer is required to read the Regulations and accept their provisions before concluding a sales contract or a contract for the provision of electronic services. The Customer is obliged to comply with the provisions of the Regulations.
    4. Services provided through the Website and the Online Store operating within the Website consist of:
      1. making available the possibility of using the services indicated in § 2 item 3 and item 7 of the Regulations,
      2. Enabling Customers to place Orders for Goods available in the Store and to conclude Distance Sales Agreements;
      3. Providing customers with information about the Goods available in the Store;
      4. Allowing customers to use the Expertise Database provided on the Website free of charge and for a fee;
      5. Enabling customers to subscribe to the "Newsletter".
  1. Technical requirements necessary to work with the system:
  1. A computer, laptop or other multimedia device with Internet access,
  2. email access,
  3. Web browser: Mozilla Firefox version 17.0 and above or Internet Explorer version 10.0 and above, Opera version 12.0 and above, Google Chrome version 23.0. and above, Safari version 5.0 and above, Microsoft Edge version 25.10586.0.0 and above,
  4. Enable cookies and Javascript in your web browser.
    1. The store conducts retail sales.
    2. Goods sold through the Store are brand new.
    3. In order to fully use the entire range of services of the Website and the Store, it is necessary for the Customer to register. Registration is not necessary to place an order and buy Goods.
    4. In order to collect information related to the use of the site, the Seller uses cookies. This allows for proper customer service, customization of the site to customers' needs and creation of viewing statistics and user preferences.
    5. Goods and content presented on the Website, including but not limited to the name of the Website and the Store, trademarks, graphic elements, are subject to appropriate legal protection, and the rights to them belong to the Seller or other authorized entities.
    6. These Regulations are available free of charge, at any time, on the website of the Service ppbhc.com. At any time, the customer can print it for his needs.
    7. Information about goods and services provided on the Site, their descriptions, price lists and advertisements should be considered an invitation to conclude an agreement, as referred to in Article 71 of the Civil Code.
    8. Prices are given in Polish zloty and include all components, including VAT.
    9. The seller may change the quoted prices and organize promotional actions and sales. Orders placed until then will not be affected.
  • 4. use of the Online Store
  1. The contract for the provision of services by electronic means is concluded for an indefinite period of time. The aforementioned takes place upon the creation of an Account by the Customer, through effective and proper Registration, or, with regard to the use of services that do not require Registration, upon the Customer's use of the Website.
  2. For the duration of the contract for the provision of electronic services, the Customer is obliged to comply with the Terms and Conditions.
  3. Each Party shall have the right to terminate the agreement for the provision of electronic services at any time and without giving any reason.
  4. A Customer who has made a Registration may at any time remove the Account he/she has established. The deletion of the Account, as well as the cessation of the use of the Website, in the absence of Registration, results in the termination of the contract for the provision of electronic services.
  5. The Seller will notify the Customer of its intention to terminate the agreement and delete its Account by sending the appropriate information to the e-mail address provided by the Customer, 7 days before the planned deletion of the Account.
  6. The Client's responsibilities include, in particular:
    - Such use of the services offered through the Website so that it does not interfere with its operation,
    - Such use of services that does not clearly contradict the principles and purpose of the Service,
    - Not taking steps to gain access to data and information not intended for the Customer,
    - Use of services offered through the Website, without violating applicable laws, provisions of the Regulations, customary norms and in accordance with customs and rules of social coexistence,
    - compliance with the prohibition on the delivery, transmission and distribution of unlawful content,
    - use the services in a manner that is not burdensome to other Customers or to the Seller, respecting all their rights.
  1. Violation of the provisions of these Regulations by the Client may result in deprivation of the Client's right to further use the Website and access the services provided through it.
  2. The above also implies the right of the Seller to block or delete the Client's Account. In such a case, re-registration of the Customer who violated the Terms and Conditions may be possible only after obtaining the consent of the Seller.
  3. Depending on the needs that arise, the Vendor may modify the technical manner of providing services, without affecting the scope of the rights and obligations of the parties and without affecting the quality of the services provided.
  • 5 - Registration on the Website, purchase of Goods, delivery, payment, withdrawal from the contract and return of Goods.
  1. Registration on the site is voluntary and free of charge. Properly conducted Registration leads to the creation and activation of an Account. Placing an order and concluding a purchase/sale agreement for the offered goods and services is also possible Without registration and creation of an Account.
  2. The procedure of Registration and Account activation is carried out in stages via the User's e-mail and the Website. In order to complete the Registration, it is necessary to correctly fill out the registration form located on the Website, by providing all the data required therein.
  3. After correctly filling in the data required in the registration form, a message will be sent to the e-mail address provided therein informing about the Registration and asking for its confirmation. Confirmation of the Registration is made by clicking on the activation link included in the aforementioned message.
  4. You have the right to inspect your personal data and the right to update, change and request its deletion on an ongoing basis.
  5. You may delete your Account at any time.
  6. In order to purchase Goods (to conclude a contract of sale of Goods at a distance), it is necessary to place an order by selecting the goods in the Online Store, indicate the method and address for delivery and select the method of payment. The above procedure is carried out based on the messages displayed to the Customer.
  7. In the course of placing an order, the Customer is obliged to correctly and truthfully provide all information requested through the Service, which is necessary to accept and complete the order.
  8. Payments are made as follows: - by ordinary bank transfer to the Seller's account, - by online payment through a service that makes electronic payments (PayU, PayPal, blik).
  9. After placing an order, the Customer will receive, at the e-mail address provided by the Customer, a confirmation of the order, containing all the essential elements of the order and additional information required by applicable law. When choosing payment by simple transfer, the Customer will receive, at the e-mail address provided, the data for completing the transfer. Once the order has been placed and paid for, the Customer will receive, at the e-mail address provided, confirmation of acceptance of the order for processing.
  10. Upon confirmation of the order, the Contract of Sale is considered concluded.
  11. Before the order is processed, the customer may cancel the order placed. For this purpose, the order cancellation information can be sent by e-mail to the address from which the Customer received the order confirmation. In order to cancel the order, the Customer may also contact the Seller by telephone. Completion of the order is understood as entrusting the Goods for shipment.
  12. The order placed will be processed immediately, no later than within 5 days from the date of receipt of confirmation of acceptance of the order for processing. In special cases, if the realization within the above-mentioned period is not possible, the Customer will be immediately notified by e-mail, and at the same time the date on which the order will be realized will be indicated. Fulfillment of the order is understood as entrusting the Goods for shipment.
  13. Delivery of the Goods is carried out through a courier company cooperating with the Seller. The Seller shall have the right to change and choose another courier company, even after the Customer has placed the order, which shall be without prejudice to the timing of the order and the delivery costs incurred by the Customer.
  14. Delivery is made to the selected parcel machine or directly to the address of the delivery location, specified by the Customer when placing the order.
  15. Delivery costs are paid in full by the Customer. All delivery costs of the ordered Goods are clearly indicated by the Seller during the ordering procedure.
  16. The customer can track the status of his order using the Account he has set up.
  17. Receiving the delivered Goods, the Customer should check the condition of the shipment at the time and in a manner appropriate to its type, in particular for any mechanical damage caused during transport, or other, incompleteness of the shipment or inconsistency of its contents with the order.
  18. The consumer has the right to withdraw from the sales contract within 14 days, without giving any reason, subject to the following exceptions:
  19. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in respect of a contract in which the subject of performance is goods delivered in sealed packaging, which, once opened, cannot be returned for health or hygienic reasons, if the packaging has been opened after delivery.

In view of the above, given the nature of the Goods offered by the Seller, the Consumer is not entitled to withdraw from the contract of sale of Goods if the sealed package is opened.

  1. The right of withdrawal from a contract concluded at a distance does not apply to the consumer in respect of contracts for the provision of services for which the consumer is obliged to pay the price, if the trader has performed the service in full with the express and prior consent of the Consumer, who was informed before the start of the service, that after the performance by the trader will lose the right of withdrawal, and accepted it.

In view of the above, once the Consumer has obtained paid access to the Knowledge Base or a service that will be fully performed as above (e.g., consultation), there is no possibility to withdraw from this contract.

  1. The 14-day period for withdrawal from the contract begins:

- from taking possession of the thing (Goods) by the Consumer or a third party other than the carrier designated by the Consumer,

- in the case of a contract that includes multiple Goods that are delivered separately, in batches or in parts - from taking possession of the last Good, batch or part.

  1. In order to exercise the right to withdraw from the contract, the Consumer shall submit a statement of withdrawal to the Seller. The statement can also be made on the form provided to the Consumer after placing the Order. Such statement should be sent to the Seller's address: "Piotr Kaczka - Professional Pharma, Body and Health Consulting", with registered office in: 35-205 Rzeszów, 39 Warszawska Street, Poland, or to the e-mail address available on the Website. Sending the declaration before its expiration is sufficient to meet the withdrawal deadline.
  2. In the case of receipt of a statement of withdrawal from the Consumer at the e-mail address, the Seller shall immediately send the Consumer an e-mail confirmation of receipt of the statement of withdrawal.
  3. In the event of withdrawal from the contract, the contract is considered not concluded. In this case, the Parties are obliged to return their mutual benefits.
  4. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivery of the Goods.
  5. Refund of payment is made using the same method of payment used by the Consumer. If the Consumer agrees, the Seller may refund the payment in another way that will not incur any costs for the Consumer.
  6. If the Seller does not offer to collect the delivered Goods from the Consumer itself, the Seller may withhold the refund of payments received from the Consumer until it receives the Goods back or the Consumer provides proof of its return, whichever event occurs first.
  7. If the Consumer chooses a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller will not be obliged to reimburse the Consumer for the additional costs incurred by the Consumer.
  8. The consumer is obliged to return the Goods to the Seller, or give them to a person authorized by the Seller to receive them immediately, but no later than 14 days from the date on which he withdrew from the contract. To meet the deadline it is sufficient to return the Goods before its expiration.
  9. The consumer shall bear the direct costs of returning the Goods to the Seller.
  10. Goods returned by the Consumer should be packaged in a way that protects them from damage during transport.
  11. Goods, should be returned to the address of the Seller: "Piotr Kaczka - Professional Pharma, Body and Health Consulting", based in: 35-205 Rzeszów, ul. Warszawska 39, Poland.
  12. The consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
  • 6 - Payment for consultations and withdrawal from the agreement to obtain consultations.
  1. Payment for the consultation must be made at the time of arranging the consultation. The amount paid constitutes a deposit, which means that in case of cancellation by the Consumer of the arranged consultation after a period of 14 days from the date of conclusion of the agreement, the amount paid is not refundable.
  2. The consumer has the right to withdraw from the contract for obtaining consultation within 14 days without giving any reason. The withdrawal period expires after 14 days from the date of conclusion of the contract. To exercise the right of withdrawal, an unequivocal statement of such decision must be sent before the expiration of the withdrawal period to the following e-mail address: kaczka@ppbhc.com If a declaration of withdrawal is submitted, the Consumer will be sent an acknowledgment of receipt of the above-mentioned declaration. If an appointment is made and consultation is obtained before the deadline for withdrawal, the consumer loses the right to withdraw from the contract.
  3. If it is not possible to conduct the consultation on the agreed date for reasons attributable to the Service, the User will be informed immediately and a new consultation date will be proposed. If the User does not accept to conduct the consultation on a date other than the originally agreed date, the funds paid by the User will be refunded in full.
  • 7 - Complaints, jurisdiction.
  1. The Seller shall be liable to the Customers on the basis of generally applicable laws, on account of non-compliance of the sold Goods with the contract and on account of legal defects.
  2. Claims to which the Customer who is not a Consumer is entitled are determined by generally applicable laws, in particular the provisions of the Civil Code.
  3. In the event of non-compliance of the Goods with the Agreement, the Consumer shall have the rights set forth in Chapter 5a of the Law of May 30, 2014 on Consumer Rights.
  4. Claims may be submitted to: Piotr Kaczka - Professional Pharma, Body and Health Consulting, 39 Warszawska St., 35-205 Rzeszów, Poland.
  5. Any additional information regarding complaints, including those related to sending back the advertised Goods, can be obtained by calling the phone number indicated on the Website.
  6. Complaints, comments and questions related to the operation of the Service or the Store can be submitted by telephone by calling the telephone number indicated on the Store's website, or by e-mail to the following address kaczka@ppbhc.com. In the same way, the Customer should inform the Seller about the noticed irregularities, errors and defects in the functioning of the Website. The Client will be notified of the results of the complaint by e-mail.
  7. All complaints will be processed without undue delay, taking into account the time necessary for proper evaluation of the communicated or identified deficiencies, defects, defects and irregularities.
  8. Any disputes between the Seller and the Customer who is a Consumer shall be settled by the courts of factual and local jurisdiction in accordance with generally applicable laws.
  9. Any disputes between the Seller and a Customer who is not a Consumer will be settled by a court with jurisdiction over the Seller's registered office.
  • 8 - Personal information.
  1. The service provider/vendor is the controller of the personal data provided during the use of the service.
  2. Provision of personal data is voluntary, but necessary for effective registration, paid use of the Knowledge Base, arranging consultations, placing an order and proper execution of the order by the Seller.
  3. The data subject has the right to inspect the content of his data. This is also possible after logging in to the site as long as an account has been created.
  4. The data subject has the right to correct his/her data, as well as to withdraw his/her consent to their processing. To exercise the above rights, contact the Seller by phone, letter or e-mail at the address given in these regulations and on the website.
  5. The collection of personal data in the form of name, surname, address of residence (delivery address, if different from the address of residence), e-mail address and telephone number is only for the proper functioning of the Website, including in particular: - handling the Registration procedure and logging into the Account, - conclusion and execution of the contract of sale of Goods, including delivery of the ordered Goods by a shipping company cooperating with the Seller, - conclusion and execution of the consulting contract, - handling of possible complaints, - marketing of Goods and services, - providing a newsletter, - paid access to the Knowledge Base.
  • 9 - Comments.
  1. Within the Service there is a system of Comments made available to Users with an Account on the Service, the purpose of which is to present subjective opinions concerning the Service, the Store, the Seller or the Goods,.
  2. Comments are public and available to all who use the Service.
  3. The opinions about services and Goods contained in the Comments are verified. This means that the Seller takes adequate technical measures to ensure that the posting of opinions about services and Goods is possible only by Customers who have bought the reviewed Goods or services.
  4. It is forbidden to post Comments that contain:
    - false information, content and materials that violate the law or good morals,
    - Contact information of entities other than the User issuing the Comment,
    - vulgarities,
    - Website addresses, content of an advertising nature.
  1. The Seller reserves the right to review and moderate the content of posted Comments, and in particular the right to edit, block or delete Comments that violate the rules set forth in the Terms and Conditions.
  • 10 - Liability and Disclaimers.
  1. The Administrator/Service Provider, as the owner of the Website, will make every effort to ensure the proper operation of the Website.
  2. The Administrator/Service Provider shall make every effort to ensure that the Website and all services made available through it operate continuously and without any disruption.
  3. The Administrator reserves the right to temporarily shut down the Service in whole or in part in order to improve it, perform maintenance or add services.
  • 11 - Copyright.
  1. The Administrator/Service Provider, as the owner of the Service, reserves all rights to graphic elements, their layout and composition (layout), trademarks, patents, trade secrets, texts, software, graphics, photographs, music, sounds and other goods that are made available on the Service, and to which the aforementioned rights are held.
  2. It is forbidden for Users to use graphic elements and their layout and composition, as well as markings that are the subject of the Administrator's rights. The use of legally protected goods distributed through the Service requires the written permission of the copyright owners.
  • 12 - Final Provisions.
  1. In matters not covered by these Regulations, the applicable legal provisions shall apply.
  2. The law applicable to the relationship between the Administrator
    and the User is Polish law.
  3. The competent court for the resolution of disputes arising from the provision of services, in the case of disputes with non-consumer users, shall be the court having jurisdiction over the seat of the Administrator/Service Provider.
  4. The current Regulations are published on the Website. The Administrator reserves the right to make changes to the Regulations. The Administrator/Service Provider will notify of any changes made on the Website.
  5. These Regulations shall enter into force on the date of promulgation.